Addis Ababa has a thriving restaurant and cafe society. It employs lots and lots of wait staff. All of the waiters and waitresses I met seemed very attentive and helpful. They actually wanted to have the job and were trying to be good at it.
Contrast this with what I (re)discovered about Americans in the service-sector: none of them are really in the service sector. They're really in college (University) and trying to make spending money, or they're aspiring actors, writers, painters, blah blah blah and only in the service sector until they make it big. This results in Attitude. Lots of Attitude. This is nowhere more evident than the local coffee shop, CD being the best example in Chapel Hill. (The national chains seems to have somehow trained this out of their servers.) The coffee-makers, aka baristas, at all local coffee shops are too cool to wait on you. Really. Because they are really artistic geniuses who are going to break out into the fame they truly deserve at any minute, actually waiting on you is beneath them, and they suffer it only because life has so far been unfair and has put them in this lowly position. So they imagine it isn't a lowly position, and suffer ungladly your sniveling requests for service. While merely rolling their eyes at a normal request, at any additional request for, you know, service, the sighing and head-shaking start. I always want to grab them by one of their multiple piercings and yell "dude! you work in a coffee shop for minimum wage! You are not too cool to put soy milk in my latte!"
I long for Addis where people take service jobs they actually want and care about being good at.
(And don't even get me started about independent music stores.)