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February 06, 2008

Comments

Mike

Next time you're in the great white north, you'll have to try a Beaner's. In training, they stress customer service and it shows.

Ms. Four

Heh, I know just the place you mean. Sorry to hear they are snooty. The only time I've been there in the last few years was for a wedding, one that I actually officiated (after being ordained online--it was my second of three!).

You should spend some more time in Carrboro. :)

Marc Luoma

Yeah, Open Eye Cafe is nice and not too-cool. Three-Cups would be good except they take themselves a little to seriously and (get this) don't have an espresso machine? So pure that you only serve coffee and not espresso? Weird.

reader

Why is poor customer service quality acceptable in USA ? one answer I have is, customers do not have anywhere else that can better serve them. majority of customer services in America, universally provide poor service.

Can you imagine if Khaldi coffee shop opening in USA with the motto of better customer service ? I think that could kick starbuck's behind.

Alem

Marc,
Here's the untold truth. I'm not surprised at all to hear your appreciation for Addis customer service. Sadly, it's bad for me as a citizen and very good a visitor like you. The customer service in Ethiopia for the Ethiopian citzens are very poor and the word customer service is unheard of. They're absolutely horrible! I've seen enough Ethiopian owned business out in the west and in Addis run by zero customer service skills and bad attitude for Ethiopian citizens. For some unknown reasons, Ethiopians are treating fellow Ethipians badly and they're extremely nice to foreigners (i would say "Ferenje" like foreigners). Not all "foreigners" are equal, believe me.

Reader,
You must not be an Ethiopian then. If you're, you should know better.

Addis

Marc,

I agree with Alem 110%. Bad customer service by Ethiopians for Ethiopians is a very common and painful experience both in the west and in Ethiopia. We do have this twisted culture/mentality of " Engida Akbarie" meaning "respect for guests" which gives the wrong impression to outsiders.

Addis

I agree with Alem 110%. Bad customer service by Ethiopians for Ethiopians is a very common and painful experience both in the west and in Ethiopia. We do have this twisted culture/mentality of " Engida Akbarie" meaning "respect for guests" which gives the wrong impression to outsiders.

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